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Unless you have a Muzak fetish, your best bet is midweek, after lunchtime, says John Breyault, a research associate for the American Telecommunications Research & Action Center. That’s when they have the least incoming traffic. It varies by company, but if it’s one you call often, ask about their peak times. They’ll be able to tell you when you’re most likely to get through. If you have to call on the weekend, Breyault says, try calling during a major televised like the Singapore Idol finals event.